Returns
Refund policy
**From Friday 1st December 2023 we are happy to refund your order up to Wednesday 31st January 2024 - returned in an unused and saleable condition with proof of purchase.**
Returns
We hope you’re happy with your purchase. However, if for any reason you need to return an item, you can do so within 30 days of the date of delivery.
Please email us at Returns@thobestop.com to start your returns process. You will need your order number and the email you placed your order with.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item in a different size, please send us an email at returns@thobestop.com and send your item to:
Thobe Stop Returns
Unit 3/4 Atlas Trading Estate
Tyseley
Birmingham
West Midlands
B11 2NT
*Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please repack your item(s) in its original packaging, affix a label to your parcel, ensuring it covers/hides your name/address in case you are using the original shipment box to return the parcel. This is a recommended step to prevent the parcel from being returned back to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
UK
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
EU
Unfortunately we are unable to offer free returns to customers in the EU. If you reside in an EU country, you will be responsible for the cost of returning your product for a full refund.
We cannot exchange products for EU customers at this current time.
You will need to place a new order for your alternative size or style.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@thobestop.com.
What do I do if I received the wrong item or i think something is faulty?
In the unlikely event that you have received the incorrect item or you believe that an item is faulty, please email returns@thobestop.com. To ensure that we can deal with your concern as quickly and efficiently as possible, please include your name, order number and photos of the item.
What do I do if I purchased it from a Thobe Stop retailer and wish to return/exchange it?
If you purchased your item from a Thobe Stop UK retailer, either in store or via any website other than www.thobestop.com, then the retailer’s own returns policy and warranty offer applies. Therefore, you must return the item to the retailer.
Unfortunately, Thobe Stop UK are unable to offer a refund or exchange of the item was not purchased directly from www.thobestop.com. Please note we are not able to offer exchanges to our Ireland customers
Last updated 11th December 2023